Shipping policy

Our Delivery Approach

We take great care to ensure your furniture arrives safely. For this reason, we use professional furniture removalists rather than standard courier services. To help manage delivery costs, we often engage single-operator removalists.

Removalists are independent third-party providers and are not affiliated with Maison Est. 

Shipping fees are non-refundable except where required by Australian Consumer Law.

Metro & Regional Delivery Areas

For the purpose of delivery pricing, customers must select either Metro or Regional at checkout based on the delivery postcode.

Our Metro delivery areas are defined by the postcode ranges below. Any postcode within the relevant state that is not listed as Metro is considered Regional.

If you have any questions feel free to contact us at websales@maisonest.com.au

Victoria

  • VIC Metro = 3000–3097, 3101–3138, 3140–3207, 3335–3340, 3427–3429, 3750–3753, 3765, 3787, 3800–3810, 3930, 3975–3976
  • VIC Regional = All other Victorian postcodes.

New South Wales

  • NSW Metro = 2000–2080, 2084–2156, 2158, 2160–2234, 2555–2559, 2563–2567, 2745–2752, 2759–2774, 2776–2777
  • NSW Regional = All other NSW postcodes, including Newcastle, Wollongong and the Central Coast.

Queensland

  • QLD Metro = 4000–4022, 4029–4037, 4051–4078, 4101–4133, 4151–4179, 4205, 4300–4304, 4500–4506, 4508–4511, 4520
  • QLD Regional = All other Queensland postcodes, including the Gold Coast, Sunshine Coast, ect.

South Australia

  • SA Metro = 5000–5025, 5031–5052, 5061–5076, 5081–5098, 5106–5127, 5131–5133, 5150, 5156, 5158–5170, 5173–5174
  • SA Regional = All other South Australian postcodes.

Australian Capital Territory

  • ACT Metro = 2600–2620, 2900–2906, 2911–2914
  • ACT Regional = All other ACT delivery addresses.

Delivery Area Availability

The Metro and Regional classifications above are used to determine the delivery option selected at checkout. They do not guarantee that your address is within our delivery partners' service area.

As we use specialist furniture removalists, delivery coverage can vary depending on your location, the item being delivered and available removalist routes.

If your address is outside our delivery partners' service area, Maison Est will contact you before dispatch. An additional delivery charge may apply where delivery can still be arranged.

If a suitable delivery service cannot be arranged, Maison Est may need to cancel and refund your order.

If you select the incorrect Metro or Regional option at checkout, any difference in delivery cost must be paid before your order can be dispatched.

If you are unsure which delivery option applies to your address, please contact us prior to purchase.

Standard Delivery Service

Front Door Delivery

  • Delivery is to ground floor front door only
  • Assembly and rubbish removal are not included
  • Removalists do not carry items up flights of stairs
  • Clear access into the property is required
  • Boxed items cannot be unboxed to overcome access restrictions
  • Someone must be present at the time of delivery

If installation or rubbish removal is required, please contact us prior to purchase for a separate quote. This does not include mirror or lighting installation. Installation services are not available in all areas.

Access Requirements

If your delivery involves:

  • Stairs
  • Lifts
  • Narrow hallways or doorways
  • Tight access
  • Difficult driveways

You must notify us before placing your order so we can provide an accurate delivery quote.

Additional charges may apply. If incorrect delivery options are selected at checkout, any price difference must be paid prior to dispatch.

If goods cannot be delivered due to access issues, the customer is responsible for return freight to our warehouse.

What to Expect

Once your order is ready for dispatch:

  • We will contact you with confirmation of your order
  • We will organise delivery for you with one of our delivery partners
  • We will let you once your item has been picked up
  • Delivery partner will may contact you directly to arrange a dropoff
  • Depending on your location, delivery may take between 1 to 4 weeks from dispatch.

We do not dispatch or deliver on weekends or public holidays.

Estimated Delivery Timeframes (From Dispatch)

NSW Metro: 1–4 weeks
NSW Regional: 2–4 weeks
VIC Metro: 1–2 weeks
VIC Regional: 2–4 weeks
QLD Metro: 2–4 weeks
QLD Regional: 2–4 weeks
SA Metro: 2–4 weeks
SA Regional: 2–4 weeks
ACT Metro: 1-4 weeks
ACT Regional: 1-4 weeks

Regional and inland deliveries may incur additional charges. All additional freight fees must be paid prior to booking delivery.

Please note delivery timeframes may change due to conditions beyond our delivery companies control.

Order Holding & Storage

We are unable to hold orders for longer than 4 weeks due to limited warehouse space.

If you are unable to accept delivery within this timeframe, please do not place your order.

If delivery is missed, a re-delivery fee will apply.

Goods must be accepted or collected within 14 days of availability notification. Storage fees may apply thereafter.

Customer Responsibilities

Customers must:

  • Ensure correct delivery address, email and phone number are provided
  • Ensure adequate access at the delivery location
  • Be present at the agreed delivery time

Maison Est is not responsible for late or failed deliveries due to circumstances beyond our control, including courier delays or adverse weather conditions.

Warehouse Collection

You may arrange your own courier or collect from our warehouse in Victoria.

The exact address will be provided after purchase.